Often referred to as ‘the Oscars of the aviation industry’, the awards are a global benchmark of airport excellence where 12.85mn travellers representing 110 nationalities take part to decide the winners from a pool of 410 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport services and products from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Muscat airport was designed and constructed to the highest standards of quality and service, meeting the International Air Transport Association’s classification for top airports. It has been built over a gross floor area of approximately 580,000sq m with the capacity to serve 20mn passengers per year.
Muscat International Airport was voted Best New Middle East Tourism Development Project just four weeks after starting its commercial operations and won the title of the World’s Leading New Airport in 2018 at the World Travel Awards.