Utilising its StarMaker training manager programme to select candidates, Stars of the Day empowered participants, helping them gain the knowledge and skills needed to act as the bridge between the resort and its guests.
Christoph Schleissing, general manager of Millennium Resort Mussanah, said, “The Stars of the Day initiative will help ensure that more members of our extended family understand and live the values of our brand each and every day. The programme uses a ‘see, do, teach’ approach that gives each employee the confidence to use our mission and values in their daily work lives. By driving excellence in all they do, each members of this programme will in turn take customer satisfaction to even greater heights and substantially increase the impact they have on guest experiences.”
The Stars of the Day programme includes a daily product knowledge for all employees to answer. Participants who answer all three questions correctly will receive the Star of the Day medal. At the end of each month, all Stars of the Day are will come together for a written assessment test covering Millennium Resort Mussanah’s brand, products and values. The participant with the highest score will then be selected as the Star of the Month, receiving a certificate and a prize.
Developed by Omran, the leading tourism-related investment‚ development and Management Company in Oman, operated and is a part of Millennium & Copthorne Hotels Plc. With 234 spacious, well-appointed rooms and suites, 74 fully furnished studios, one- and two-bedroom apartments with kitchens, three restaurants, four lounges/bars including poolside bar, five swimming pools including a shaded family pool and Jacuzzi and a kids splash pool, 54 berth marina, outdoor Fitness Park with Fitness Track, 18-hole mini golf and two floodlit tennis courts, luxurious spa and wellness centre plus a beach front location, dive centre on the site, water sport activities, kiteboarding, the Millennium Resort Mussanah is the perfect getaway for families, couples, groups and sports enthusiasts.